Terms of service

Ivory Luxe Home Fragrance – Updated Terms of Service (2025)

Last Updated: November 2025

1. OVERVIEW

This website is operated by Ivory Luxe Home Fragrance (“Ivory Luxe,” “we,” “us,” or “our”). Throughout the Site, the terms “you,” “user,” and “customer” refer to anyone accessing or using the Site.

Ivory Luxe offers this website, including all information, tools, products, and services available from this Site (collectively, the “Service”), conditioned upon your acceptance of all terms, conditions, policies, and notices stated herein (“Terms of Service,” “Terms”).

By visiting our Site, using our Service, or purchasing something from us, you agree to be bound by these Terms. These Terms apply to all Site users, including browsers, customers, vendors, merchants, and content contributors.

If you do not agree to these Terms, you may not access or use the Site or Services.

Our store is hosted on Shopify Inc., which provides us with the e-commerce platform allowing us to sell our products and services.

2. ONLINE STORE TERMS

By using this Site, you represent that:

  • You are at least the age of majority in your state or province of residence; or

  • You are the age of majority and have given consent for your minor dependents to use this Site.

You agree not to use our products or Services for any unlawful or unauthorized purpose, and you may not violate any laws in your jurisdiction, including copyright or hacking laws.

You must not transmit any viruses or malicious code. A breach of these Terms may result in immediate termination of services.

3. GENERAL CONDITIONS

We reserve the right to refuse service to anyone, at any time, for any reason.

You understand that your non–credit card content may be transferred unencrypted and involve transmissions over various networks. Credit card information is always encrypted during transfer over networks.

You may not reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without our express written permission.

4. INFORMATION ACCURACY, COMPLETENESS & TIMELINESS

Information on this Site may not always be accurate, complete, or current. Any reliance on the material on this Site is at your own risk.

We may modify the contents of the Site at any time but are under no obligation to update information.

5. MODIFICATIONS TO SERVICES & PRICES

Prices for our products are subject to change without notice.
We may modify or discontinue the Service at any time without notice.
We are not liable for any modification, price change, suspension, or discontinuation.

6. PRODUCTS OR SERVICES

  • Some products may be available exclusively online.

  • Quantities may be limited.

  • We do not guarantee that product colors or images will display accurately on your device.

  • We may limit sales to certain persons, geographic regions, or jurisdictions.

  • All product descriptions and pricing are subject to change at any time without notice.

We do not guarantee that the quality of any products or services will meet your expectations.

7. ACCURACY OF BILLING & ACCOUNT INFORMATION

We reserve the right to refuse or cancel any order placed with us. We may limit or cancel quantities purchased per person, per household, or per order.

You agree to provide current, complete, and accurate purchase and account information. You must promptly update your account details so we can complete transactions and contact you as needed.

For returns, review our Refund Policy.

8. OPTIONAL THIRD-PARTY TOOLS

We may provide access to tools we do not monitor or control. You acknowledge these are provided “as is” with no warranties.

Your use of optional tools is entirely at your own risk. Future new features or services will also be subject to these Terms.

9. THIRD-PARTY LINKS

Third-party links may direct you to websites not affiliated with us. We are not responsible for examining or evaluating their content, and we will not be liable for any damages related to third-party sites.

Review the third-party’s policies before any transaction. Complaints should be directed to the third-party.

10. USER COMMENTS, FEEDBACK & SUBMISSIONS

If you submit ideas, suggestions, reviews, or materials (collectively, “comments”), you agree we may use them without restriction.

We have no obligation to:

  1. Maintain comments in confidence

  2. Pay compensation

  3. Respond to comments

You agree your comments will not violate any third-party rights or contain unlawful or harmful material.

11. PERSONAL INFORMATION

Your submission of personal information is governed by our Privacy Policy, available on our website.

12. ERRORS & OMISSIONS

Occasionally, information on the Site may include errors or inaccuracies. We reserve the right to correct errors and update information without prior notice, including after an order submission.

13. PROHIBITED USES

You are prohibited from using the Site or its content:

  • For unlawful purposes

  • To violate laws or rights of others

  • To transmit malware

  • To spam or scrape data

  • To harass or discriminate against others

  • To interfere with security features

  • For obscene or harmful purposes

We may terminate your access for violating prohibited uses.

14. DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee the Service will be uninterrupted, timely, secure, or error-free.

All products and services are provided “as is” and “as available,” without any express or implied warranties.

We are not liable for any direct or indirect damages, including lost profits, lost savings, loss of data, or replacement costs, except where prohibited by law.

15. INDEMNIFICATION

You agree to indemnify and hold Ivory Luxe harmless from any claim arising from your breach of these Terms or violation of any law or third-party rights.

16. SEVERABILITY

If any provision of these Terms is deemed unenforceable, the remainder shall remain in effect.

17. TERMINATION

These Terms are effective unless terminated by either party. We may terminate access if you fail to comply with any provision.

18. ENTIRE AGREEMENT

These Terms, along with our posted policies, constitute the entire agreement between you and Ivory Luxe and supersede prior agreements.

19. GOVERNING LAW

These Terms are governed by the laws of the State of Texas and the United States.

20. CHANGES TO TERMS OF SERVICE

We may update these Terms at any time. Continued use of the Site indicates acceptance of updated Terms.

21. CONTACT INFORMATION

Questions about the Terms of Service should be sent to:

Ivory Luxe Home Fragrance
Attn: Legal Compliance
Little Elm, TX 75068
Email: support@ivoryluxecandleco.com

22. MOBILE TERMS OF SERVICE (SMS/MMS)

This section is required by law for all brands using SMS marketing.

By opting into Ivory Luxe mobile messaging, you agree to the following Mobile Messaging Terms, which apply in addition to the Terms of Service above.

A. Program Description

We may send transactional, marketing, and promotional messages, including:

  • Order notifications

  • Shipping updates

  • Abandoned cart reminders

  • Sales and promotions

  • Product updates

  • VIP or subscription alerts

B. Consent

By providing your phone number, you expressly consent to receive automated text messages (SMS/MMS). Consent is not a condition of purchase.

C. Message Frequency

Message frequency varies. Standard message and data rates may apply.

D. Opt-Out

You may opt out at any time by replying STOP.
You may receive a confirmation message of your opt-out request.

E. Help

For support, reply HELP or contact us at support@ivoryluxecandleco.com.

F. Data Privacy

We do not sell, rent, or share your mobile opt-in data or consent.

G. Eligibility

You must be 16 or older to opt in.

H. Liability

Messaging may not be available in all areas. We are not liable for delayed or undelivered messages.

I. Carriers

Mobile carriers are not liable for delayed or undelivered messages.